FirstHost
FirstHost is a one-day tourism workshop that is throughout BC. Participants learn about the hospitality business and the special importance of the host, guest and place relationship. It is designed to develop excellence in customer service skills and to see the big picture of the tourism industry. Participants will increase their knowledge of Aboriginal tourism products and services especially in the area of cultural tourism.
The FirstHost workshop includes eight hours of intensive training. Participants will use a Circle Member Workbook during training sessions and for future reference. Recognizing their accomplishment, participants receive a FirstHost pin and certificate upon completion. The FirstHost certificate is recognized by tourism industry employers for entry-level positions.
FirstHost Overview
Learning Circle 1 looks at the four important components of hospitality: the host, the guest, the place and love as an integrating force.
Learning Circle 2 looks at the role of the host and the concept of flawless service. Circle members will explore their service values such as skills of greeting the guest and professional telephone manners.
Learning Circle 3 looks at the role of the guest and gives a list of guest ethics, covering customer service tips in dealing with guests/visitors and their concerns.
Learning Circle 4 covers First Nations role in the tourism industry, FirstHost resources and looks at cultural tourism. Learn how you can incorporate your cultural values into your tourism business.
For Further Information Please Contact:
Associate Dean of Educational Outreach
285 East Fifth Avenue
Vancouver, BC V5T 1H2
Telephone: (604) 873-3772 Ext. 321
Facsimile: (604) 873-9152
Email: firsthost@necvancouver.org
